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Identifying and Engaging Stakeholders




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STEP UP Final Newsletter

Our final STEP UP Newsletter has just gone out to our subscribers.  The newsletter has information updating you on each city's progress, SEAP and recent events and achievements. Click here to view our newsletter.

Celsius Smart Cities Workshop- 16th September 2015

This interactive workshop will bring together excellence from several advanced European Smart Cities projects that will put forward their expertise and their project results on integrated planning, energy efficiency and district energy solutions, among others.

MSc Global Sustainable Cities Brochure

The Institute for Future Cities (IFC) has published a new brochure for the MSc Global Sustainable Cities.

Achieving sustainable city planning and development requires the support, commitment and involvement of a variety of public and private stakeholders.  

Stakeholder participation offers cities several key benefits:

  • Decisions taken with stakeholder input are based on a broader knowledge base
  • Stakeholder engagement from an early stage can improve the quality, acceptance and effectiveness of projects and proposals
  • Discussions with key stakeholders may open up further opportunities for collaboration and joint projects
  • Stakeholder buy-in helps secure long-term support for strategies and actions in the city
  • Participatory decision making is more robust and transparent

The first steps are to identify relevant stakeholders who:

  • Have interests and activities relating to the issue in question
  • Can provide information, expertise and resources required for effective policy making
  • Are key players in ensuring successful implementation
Energy Planning


There are numerous stakeholders within cities whose plans, aspirations, views and data sets can contribute to informed decision making with respect to sustainable energy planning. In the context of a SEAP, potential stakeholders may include local government administration, energy agencies, financial partners, institutional stakeholders, regional transport partnerships/agencies, built environment sector, private businesses, NGOs, workers' unions, educational establishments and consultants or organisations with specific expertise.
How to Engage in Stakeholder Participation

Undertaking a detailed analysis of key stakeholders is beneficial to understand stakeholder needs, priorities and interests, and to plan for effective engagement. For more information about different approaches to stakeholder analysis, view the STEP UP guide for cities here

Ongoing stakeholder engagement and collaboration is essential to effective planning. Different communication tools and approaches may be relevant to different stakeholder groups, such as:
  • Information and Education - Brochures, newsletters and advertisements.
  • Information and Feedback - Websites, surveys and questionnaires and public meetings.
  • Involvement and Consultation - Workshops, focus groups and open house sessions.
  • Extended Involvement - Community advisory committees, and citizens' juries.

Communication Strategy

Effective communication is essential to keep stakeholders well informed, motivated and keen to participate. In order to ensure that there is maximum impact of communication it is worth considering:-

  • Who is the key audience?
  • What is the specific message to be conveyed and the desired outcome?
  • Are the means of communication appropriate?
  • How can the effectiveness of communication be evaluated?

Consideration of these points will support the development of a clear communication strategy, maximising impact and ensuring the appropriate stakeholders are engaged.

STEP UP approaches to stakeholder analysis and engagement

The STEP UP partners have conducted extensive stakeholder analyses in their respective cities. The results have been used to ensure key stakeholders have been engaged during the development of city SEAPs, and this engagement will continue during the implementation of city projects and initiatives to achieve the EU2020 carbon reduction targets.

To find out more about the approaches to stakeholder analysis and engagement taken by STEP UP cities, and key recommendations for other cities, download the summary report here.

You can also read more about Ghent's stakeholder based approach in a presentation given by Indra Van Sande (Ghent City) at the STEP UP workshop in Brussels in April 2014. The presentation provides a background to Ghent's journey towards strengthened stakeholder engagement, testing new approaches and insights into developing Ghent's Climate Plan. Lessons learned in involving stakeholders in the process will be particularly useful to cities seeking to engage stakeholders more in their enhanced SEAPs.

 Ghent - STEP UP - Brussels April 2014

The Glasgow STEP UP team have also developed a step-by-step guide to undertaking stakeholder analysis, prioritisation and engagement planning, based on the approach taken by the city and delivered as a training workshop to Scottish cities and organisations. The guide has been designed to help cities conduct their own stakeholder analysis, providing tips and practical advice. To find out more and download a copy, along with other useful resources click here

If you have any further enquiries about this work, please contact info@stepupsmartcities.eu 



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